Question 1

How does the House of Dank loyalty program work?

Accepted Answer

You earn 1 point for every $1 spent in our stores. You can then redeem these points for free merchandise & discounted House of Dank products in-store or curbside!

Question 2

How do I enroll in the House of Dank loyalty program?

Accepted Answer

To enroll in the program you must visit shophod.com, navigate to “Loyalty”, Click “Join House of Dank Rewards”, complete profile, sign, & YOU’RE IN. Note: Must join loyalty by giving phone number and it will automatically add to their wallet. Or simply scan our QR code now!

Question 3

How do I access the loyalty program and check my balance?

Accepted Answer

Once enrolled, House of Dank will send you texts after every purchase to confirm the number of Rewards points that you just earned. The texts also provide a tappable link to your Rewards Wallet. You are always one-click away from your points and available rewards and you do not need to remember your password – just save the text thread mobile number to your contacts. We suggest naming the contact “House Of Dank Wallet” so that you can always find it among your text message threads.

Question 4

How can I redeem my loyalty points?

Accepted Answer

From your smartphone, tap on the House of Dank Rewards logo to access your Rewards Wallet. In the Rewards Wallet, tap on the Reward that interests you and show it to your cashier before you start ordering. Screenshots are deemed “INVALID”. Loyalty points can only be redeemed in-store or at curbside.

Question 5

Do my loyalty points expire?

Accepted Answer

House of Dank reserves the right to “unregister” and make ineligible for the House of Dank loyalty program any account that has been inactive for one (1) full calendar year and any account that does not have a phone number attached. Inactive is defined as no points earned. If your House of Dank Rewards account is unregistered or rendered inactive, then all accumulated points in your account are void. To access the terms and conditions of the House of Dank Loyalty Program click here.

Question 6

Why do I have to pay taxes?

Accepted Answer

Michigan regulations on Cannabis products have multiple taxes, some of which are based on the cost of the product and must be paid by the consumer and listed on the receipt. Customers are responsible for paying the sales tax on all purchases when using loyalty points.Regulations also prevent us from offering any free cannabis products.   Disclaimer: House of Dank Loyalty Program is open to US residents 21+ (18+ for medical customers) with a House of Dank account who have registered for the program and who order from participating House of Dank locations only. Point redemption valid in-stores or for curbside orders from participating House of Dank locations. You must sign up for loyalty to start collecting points.

Question 7

Do I need a medical card to purchase at House of Dank?

Accepted Answer

A valid, unexpired medical marijuana patient card is required to browse and purchase products at our some of our provisioning centers.   Here is a list of our locations.

Question 8

Do you accept temporary approval emails from the state of Michigan?

Accepted Answer

We accept temporary Michigan medical patient emails within 10 days of issue. After ten days of approval, a physical medical marijuana patient card is required.   This email must contain your unique patient ID number.

Question 9

What are the rules regarding out of state medical marijuana patient cards and identification?

Accepted Answer

We accept valid, unexpired medical marijuana patient cards issued by states with medical marijuana programs.   A valid, unexpired, government-issued photo ID is also required.

Question 10

Are you hiring?

Accepted Answer

All open positions are listed on our careers page.

Question 11

Where are you located?

Accepted Answer

Visit our locations page for all of our location information. We have multiple locations to serve you.

Question 12

Do you have a well-lit parking lot?

Accepted Answer

Yes, the lighting in our parking lot turns on before dusk each evening.

Question 13

Do you have an ATM?

Accepted Answer

Yes. All of our locations have ATMs.

Question 14

Can my friend come in and watch while I shop?

Accepted Answer

No, each guest must have a valid medical marijuana patient card to enter the showroom, or a valid 21+ DL/ID card for our Adult Use stores.

Question 15

Can my guest come in the lobby and wait while I shop?

Accepted Answer

Yes, guests without medical marijuana patient card are permitted to wait in the lobby as long as they are 18 or older.

Question 16

Are pets allowed?

Accepted Answer

Only registered service animals are permitted on the premises of any of our facilities.

Question 17

I am a Concealed Pistol License holder. May I bring my firearm into the provisioning center?

Accepted Answer

No weapons of any kind are allowed on the premises of any of our facilities.

Question 18

Can I call my friends, take pictures of your products or otherwise use my cell phone?"

Accepted Answer

Cell phone use is permitted – and encouraged! – in our lobby. Cell phone use of any kind is NOT permitted in the showroom.

Question 19

Are your stores medical, recreational or both? When will you offer recreational sales?"

Accepted Answer

Our Ypsilanti location currently offers both recreational and medical sales, and our other locations are medical only. We will offer recreational sales when the state allows.

Question 20

What’s the legal limit of possession of cannabis?

Accepted Answer

Per Michigan rules, you may possess up to 2.5 oz of cannabis product on your person in public, including in your vehicle.

Question 21

What’s my daily purchase limit?

Accepted Answer

Per Michigan rules, you may purchase up to 2.5 oz per day.

Question 22

What’s my monthly purchase limit?

Accepted Answer

Per Michigan rules, you may purchase up to 10 oz per (30 Days).

Question 23

Do I need a medical card to purchase at H.O.D.?

Accepted Answer

A valid, unexpired medical marijuana patient card is required to browse and purchase products at our provisioning centers.   In addition, you will need a valid, unexpired state-issued identification card.

Question 24

Can I get a medical card at your store?

Accepted Answer

Michigan medical marijuana patient cards are issued by the state following an approved recommendation from an authorized medical provider (licensed doctor).

Question 25

Do you have an onsite doctor providing recommendations?

Accepted Answer

There are several doctors issuing marijuana recommendations to patients in the area, but our provisioning center is for purchasing product only. We do not recommend doctors or provide access to one at our provisioning centers.

Question 26

Do you accept temporary approval emails from the state of Michigan?

Accepted Answer

We accept temporary Michigan medical patient emails within ten days of issue. After ten days of approval, a physical medical marijuana patient card is required.

Question 27

What are the rules regarding out of state medical marijuana patient cards and identification?

Accepted Answer

We accept valid, unexpired medical marijuana patient cards issued by states with medical marijuana programs.   A valid, unexpired, government-issued photo ID is required.

Question 28

Do you offer delivery service?

Accepted Answer

Yes, to select areas near our provisioning centers. Visit SHOPHOD.com, click on order now and choose a location to see if you are within our delivery area, browse our menu, and place an express pickup or delivery order.

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