Frequently asked questions
Can I cancel my booking?
We know that your plans can change. Unfortunately, due to the high demand for our services, your booking is subject to our cancellation policy. You can view our cancellation policy on our Terms and Conditions. To cancel your booking, please complete the cancellation request contact form.
Can I reschedule my test?
We know that your plans can change. Unfortunately, due to the high demand for our services, we can only amend bookings subject to availability and if your test is more than 72 hours ahead.
If you wish to amend your booking, please visit our Booking Amendment contact page.
Is Racoo Screening affiliated with the UK Government’s testing programme?
Racoo Screening Ltd is a DHSC (Department of Health & Social Care) approved private provider of COVID-19 screening services. We have submitted our application to UKAS for ISO 22879 &15189 certification. We comply with all the government regulations with respect to submitting results to the relevant Public Health Authority.
There are no slots available on your website – can I make a booking over the phone?
Bookings can be made via our website for our standard opening times. If you require a booking outside of these hours please contact us via phone or contact form and we will see if this is possible. Surcharges may apply.
I have not received my booking confirmation what should I do?
If you’ve made a booking, your Racoo Screening confirmation email will be emailed to you; this could take up to 30 minutes to receive, after you’ve made your booking. We suggest you also check your Spam/Junk folder for the email, as some email providers may place it there.
If after 30 minutes of making your booking you have not received your email in either your Inbox or your Spam/Junk folder, please fill in the contact form here: Not received confirmation form.
Are Rapid Antigen tests the same as a PCR test?
No. Rapid Tests do not come with a laboratory certificate. They are a reliable indication as to whether you are positive or negative at the time of testing.